Kroger Wireless: I have tried to get through for * days now. Ove...
A Kroger Wireless customer review by GetHuman user ~jlah from November 25th, 2017
Background on ~jlah's case
GetHuman: ~jlah - can you tell our other Kroger Wireless customers when your case took place?
~jlah: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Kroger Wireless, and if so, how?
GetHuman: And which of these common Kroger Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~jlah a list of common Kroger Wireless problems)
~jlah: "Cancel service" was why I was trying to call.
~jlah's review of Kroger Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Kroger Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jlah: I have tried to get through for * days now. Over * hours hold time and nothing but lost mins. The call back service does not work.
GetHuman: Let's quantify your experience contacting Kroger Wireless. On a scale of 1 to 5, how easy is it go get help on a Kroger Wireless problem?
~jlah: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jlah: I'd give them a one out of five on communication.
GetHuman: And what about Kroger Wireless's ability to quickly and effectively address your problem?
~jlah: For that I would say four out of five.
GetHuman: And finally- any advice for other Kroger Wireless customers?
~jlah: Call them early in the day or late. Don't forget any personal or account information you might need for Kroger Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jlah taken from his Kroger Wireless customer service problem that occurred on November 22nd, 2017.