Kroger Wireless: the woman I spoke to had no idea what she was t...
A Kroger Wireless customer review by GetHuman user ~monsta from November 27th, 2017
Background on ~monsta's case
GetHuman: ~monsta - can you tell our other Kroger Wireless customers when your case took place?
~monsta: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Kroger Wireless, and if so, how?
GetHuman: And which of these common Kroger Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~monsta a list of common Kroger Wireless problems)
~monsta: "Cancel service" was why I was trying to call.
~monsta's review of Kroger Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Kroger Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~monsta: the woman I spoke to had no idea what she was talking about. I was asking about printing from the phone and she told me I needed to download drivers from Hp, this was after about ** minutes of doing all sorts of **** to the phone with no results. O told her that you dont need drivers in android, its not a pc, and she yelled at me YES YOU DO GO ONLINE TO HP AND LOOK, i told her to cancel my service and to f off! I did call back and speak with another guy who helped me out promotly and fixed what she had fucked up plus got me prntig!
GetHuman: Let's quantify your experience contacting Kroger Wireless. On a scale of 1 to 5, how easy is it go get help on a Kroger Wireless problem?
~monsta: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~monsta: I'd give them a three out of five on communication.
GetHuman: And what about Kroger Wireless's ability to quickly and effectively address your problem?
~monsta: For that I would say four out of five.
GetHuman: And finally- any advice for other Kroger Wireless customers?
~monsta: Call them early in the day or late. Don't forget any personal or account information you might need for Kroger Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~monsta taken from his Kroger Wireless customer service problem that occurred on November 17th, 2017.