Kroger Wireless: Worked great waited less than a minute after th...
A Kroger Wireless customer review by GetHuman user ~karn from November 26th, 2017
Background on ~karn's case
GetHuman: ~karn - can you tell our other Kroger Wireless customers when your case took place?
~karn: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Kroger Wireless, and if so, how?
GetHuman: And which of these common Kroger Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~karn a list of common Kroger Wireless problems)
~karn: "Overcharge/Strange charge" was why I was trying to call.
~karn's review of Kroger Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Kroger Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karn: Worked great waited less than a minute after the automated system said there was a high call volume,,, English speaking reps **
GetHuman: Let's quantify your experience contacting Kroger Wireless. On a scale of 1 to 5, how easy is it go get help on a Kroger Wireless problem?
~karn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karn: I'd give them a three out of five on communication.
GetHuman: And what about Kroger Wireless's ability to quickly and effectively address your problem?
~karn: For that I would say one out of five.
GetHuman: And finally- any advice for other Kroger Wireless customers?
~karn: Call them early in the day or late. Don't forget any personal or account information you might need for Kroger Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karn taken from his Kroger Wireless customer service problem that occurred on November 23rd, 2017.