Lids: Customer Service it awful. Waiting longer than...
A Lids customer review by GetHuman user GetHuman-290117 from November 26th, 2017
Background on GetHuman-290117's case
GetHuman: GetHuman-290117 - can you tell our other Lids customers when your case took place?
GetHuman-290117: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Lids, and if so, how?
GetHuman: And which of these common Lids customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-290117 a list of common Lids problems)
GetHuman-290117: "Make a purchase" was why I was trying to call.
GetHuman-290117's review of Lids customer service
GetHuman: So how would you sum up your experience for GetHuman's Lids customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-290117: Customer Service it awful. Waiting longer than estimated wait time and still received no help! This was after calling the customer service number and being hung up on several times. Absolutely horrible!
GetHuman: Let's quantify your experience contacting Lids. On a scale of 1 to 5, how easy is it go get help on a Lids problem?
GetHuman-290117: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-290117: I'd give them a one out of five on communication.
GetHuman: And what about Lids's ability to quickly and effectively address your problem?
GetHuman-290117: For that I would say two out of five.
GetHuman: And finally- any advice for other Lids customers?
GetHuman-290117: Call them early in the day or late. Don't forget any personal or account information you might need for Lids to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-290117 taken from his Lids customer service problem that occurred on November 20th, 2017.