Lids: Order has been escalated several times nobody r...
A Lids customer review by GetHuman user GetHuman-21257 from November 25th, 2017
Background on GetHuman-21257's case
GetHuman: GetHuman-21257 - can you tell our other Lids customers when your case took place?
GetHuman-21257: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Lids, and if so, how?
GetHuman: And which of these common Lids customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-21257 a list of common Lids problems)
GetHuman-21257: "Complaint" was why I was trying to call.
GetHuman-21257's review of Lids customer service
GetHuman: So how would you sum up your experience for GetHuman's Lids customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-21257: Order has been escalated several times nobody returns call or email no responses at all. Order date of in stock item December **, still processing January *!!!
GetHuman: Let's quantify your experience contacting Lids. On a scale of 1 to 5, how easy is it go get help on a Lids problem?
GetHuman-21257: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-21257: I'd give them a one out of five on communication.
GetHuman: And what about Lids's ability to quickly and effectively address your problem?
GetHuman-21257: For that I would say four out of five.
GetHuman: And finally- any advice for other Lids customers?
GetHuman-21257: Call them early in the day or late. Don't forget any personal or account information you might need for Lids to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-21257 taken from his Lids customer service problem that occurred on November 17th, 2017.