Lids: Placed an order on dec** for *day delivery neve...
A Lids customer review by GetHuman user ~Awful...! from November 20th, 2017
Background on ~Awful...!'s case
GetHuman: ~Awful...! - can you tell our other Lids customers when your case took place?
~Awful...!: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Lids, and if so, how?
GetHuman: And which of these common Lids customer issues best describes the reason you wanted to talk to them?
(Shows ~Awful...! a list of common Lids problems)
~Awful...!: "Complaint" was why I was trying to call.
~Awful...!'s review of Lids customer service
GetHuman: So how would you sum up your experience for GetHuman's Lids customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Awful...!: Placed an order on dec** for *day delivery never got it. Delivery fee was credited. They told me item would be delivered item was lost..ups had item... Who knows asked to get a different hat I would pay difference they would say well let me note that.. Someone would call me...someone would call me.. Can I speak to manager ? They never would talk to me..then hey ups has your hat should have it by such and such...then I get email to refund my money finally this was a Christmas gift no big deal.. This company could never tell me anything except ways of putting me off . I would not even give them one star!!
GetHuman: Let's quantify your experience contacting Lids. On a scale of 1 to 5, how easy is it go get help on a Lids problem?
~Awful...!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Awful...!: I'd give them a one out of five on communication.
GetHuman: And what about Lids's ability to quickly and effectively address your problem?
~Awful...!: For that I would say two out of five.
GetHuman: And finally- any advice for other Lids customers?
~Awful...!: Call them early in the day or late. Don't forget any personal or account information you might need for Lids to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Awful...! taken from his Lids customer service problem that occurred on November 13th, 2017.