Lids: worst customer service ever!! waited an hour fo...
A Lids customer review by GetHuman user GetHuman-251832 from November 26th, 2017
Background on GetHuman-251832's case
GetHuman: GetHuman-251832 - can you tell our other Lids customers when your case took place?
GetHuman-251832: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Lids, and if so, how?
GetHuman: And which of these common Lids customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-251832 a list of common Lids problems)
GetHuman-251832: "Cancel order" was why I was trying to call.
GetHuman-251832's review of Lids customer service
GetHuman: So how would you sum up your experience for GetHuman's Lids customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-251832: worst customer service ever!! waited an hour for rep to answer and all they could say is that it will be *-* business days for an answer via e-mail because a request from warehouse needs to be requested. Rep was very nice but the company *****. Will not ever order fron them again! Credit card was charged * weeks ago and still no product and no answer as to why !!
GetHuman: Let's quantify your experience contacting Lids. On a scale of 1 to 5, how easy is it go get help on a Lids problem?
GetHuman-251832: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-251832: I'd give them a four out of five on communication.
GetHuman: And what about Lids's ability to quickly and effectively address your problem?
GetHuman-251832: For that I would say three out of five.
GetHuman: And finally- any advice for other Lids customers?
GetHuman-251832: Call them early in the day or late. Don't forget any personal or account information you might need for Lids to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-251832 taken from his Lids customer service problem that occurred on November 18th, 2017.