Lowe's: I bought a push mower and it broke in * months...
A Lowe's customer review by GetHuman user ~Adriana from October 31st, 2017
Background on ~Adriana's case
GetHuman: ~Adriana - can you tell our other Lowe's customers when your case took place?
~Adriana: Yeah. It was evening, on October 29th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Adriana a list of common Lowe's problems)
~Adriana: "Installation/delivery" was why I was trying to call.
~Adriana's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Adriana: I bought a push mower and it broke in * months, i got the extended waranty, they say I can't get covered because the blades hit something, but it didn't , the blades came out spinning when it was running , the blades had little dents in it, but it wasn't really a big deal, it didn't hit anything that day, I bought it in April, got the extended warranty, and haven't payed it in full, i still have to pay for something that i don't have, i tried to work it out but the manager didn't give me an option, i really want you to help me. Thank you
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Adriana: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Adriana: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Adriana: For that I would say four out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Adriana: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Adriana taken from his Lowe's customer service problem that occurred on October 29th, 2017.