Marriott Hotels and Resorts: Corlette was able to verify that the reservatio...
A Marriott Hotels and Resorts customer review by GetHuman user ~got2Bthere from November 20th, 2017
Background on ~got2Bthere's case
GetHuman: ~got2Bthere - can you tell our other Marriott Hotels and Resorts customers when your case took place?
~got2Bthere: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Marriott Hotels and Resorts, and if so, how?
GetHuman: And which of these common Marriott Hotels and Resorts customer issues best describes the reason you wanted to talk to them?
(Shows ~got2Bthere a list of common Marriott Hotels and Resorts problems)
~got2Bthere: "Insurance claim" was why I was trying to call.
~got2Bthere's review of Marriott Hotels and Resorts customer service
GetHuman: So how would you sum up your experience for GetHuman's Marriott Hotels and Resorts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~got2Bthere: Corlette was able to verify that the reservations agent I originally spoke with did not give me the correct rate when I asked for a certain promotion when trying to book rooms for a family outing. I was very frustrated by the time I called her, but she was able to locate that special rate promotion and honor it for all three rooms. Made me very happy.
GetHuman: Let's quantify your experience contacting Marriott Hotels and Resorts. On a scale of 1 to 5, how easy is it go get help on a Marriott Hotels and Resorts problem?
~got2Bthere: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~got2Bthere: I'd give them a five out of five on communication.
GetHuman: And what about Marriott Hotels and Resorts's ability to quickly and effectively address your problem?
~got2Bthere: For that I would say five out of five.
GetHuman: And finally- any advice for other Marriott Hotels and Resorts customers?
~got2Bthere: Call them early in the day or late. Don't forget any personal or account information you might need for Marriott Hotels and Resorts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~got2Bthere taken from his Marriott Hotels and Resorts customer service problem that occurred on November 11th, 2017.