Marriott Hotels and Resorts: Very Poor and rude representative asking me why...
A Marriott Hotels and Resorts customer review by GetHuman user ~Vis from November 26th, 2017
Background on ~Vis's case
GetHuman: ~Vis - can you tell our other Marriott Hotels and Resorts customers when your case took place?
~Vis: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Marriott Hotels and Resorts, and if so, how?
GetHuman: And which of these common Marriott Hotels and Resorts customer issues best describes the reason you wanted to talk to them?
(Shows ~Vis a list of common Marriott Hotels and Resorts problems)
~Vis: "Insurance claim" was why I was trying to call.
~Vis's review of Marriott Hotels and Resorts customer service
GetHuman: So how would you sum up your experience for GetHuman's Marriott Hotels and Resorts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vis: Very Poor and rude representative asking me why I am calling to check rates only and I should not call before I am ready to book
GetHuman: Let's quantify your experience contacting Marriott Hotels and Resorts. On a scale of 1 to 5, how easy is it go get help on a Marriott Hotels and Resorts problem?
~Vis: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vis: I'd give them a four out of five on communication.
GetHuman: And what about Marriott Hotels and Resorts's ability to quickly and effectively address your problem?
~Vis: For that I would say one out of five.
GetHuman: And finally- any advice for other Marriott Hotels and Resorts customers?
~Vis: Call them early in the day or late. Don't forget any personal or account information you might need for Marriott Hotels and Resorts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vis taken from his Marriott Hotels and Resorts customer service problem that occurred on November 20th, 2017.