Maryland Health Connection: On hold for ** minutes only to be told she coul...
A Maryland Health Connection customer review by GetHuman user ~Mad in MD from November 28th, 2017
Background on ~Mad in MD's case
GetHuman: ~Mad in MD - can you tell our other Maryland Health Connection customers when your case took place?
~Mad in MD: Yeah. It was late at night, on November 25th.
GetHuman: Did you reach out to Maryland Health Connection, and if so, how?
GetHuman: And which of these common Maryland Health Connection customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad in MD a list of common Maryland Health Connection problems)
~Mad in MD: "Update account information" was why I was trying to call.
~Mad in MD's review of Maryland Health Connection customer service
GetHuman: So how would you sum up your experience for GetHuman's Maryland Health Connection customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad in MD: On hold for ** minutes only to be told she could not help. Transferred and on hold for another ** minutes. Rude, disrespectful person gave bad information.
GetHuman: Let's quantify your experience contacting Maryland Health Connection. On a scale of 1 to 5, how easy is it go get help on a Maryland Health Connection problem?
~Mad in MD: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad in MD: I'd give them a one out of five on communication.
GetHuman: And what about Maryland Health Connection's ability to quickly and effectively address your problem?
~Mad in MD: For that I would say four out of five.
GetHuman: And finally- any advice for other Maryland Health Connection customers?
~Mad in MD: Call them early in the day or late. Don't forget any personal or account information you might need for Maryland Health Connection to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad in MD taken from his Maryland Health Connection customer service problem that occurred on November 25th, 2017.