Maryland Health Connection: Website is horrible over complicated and just p...
A Maryland Health Connection customer review by GetHuman user ~Unsatisfied Customer from November 27th, 2017
Background on ~Unsatisfied Customer 's case
GetHuman: ~Unsatisfied Customer - can you tell our other Maryland Health Connection customers when your case took place?
~Unsatisfied Customer : Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Maryland Health Connection, and if so, how?
GetHuman: And which of these common Maryland Health Connection customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied Customer a list of common Maryland Health Connection problems)
~Unsatisfied Customer : "Overcharge/Strange charge" was why I was trying to call.
~Unsatisfied Customer 's review of Maryland Health Connection customer service
GetHuman: So how would you sum up your experience for GetHuman's Maryland Health Connection customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied Customer : Website is horrible over complicated and just plain annoying. on hold for long periods of time just to not get my questions anwered. Whos idea was this? they should be fired .
GetHuman: Let's quantify your experience contacting Maryland Health Connection. On a scale of 1 to 5, how easy is it go get help on a Maryland Health Connection problem?
~Unsatisfied Customer : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied Customer : I'd give them a one out of five on communication.
GetHuman: And what about Maryland Health Connection's ability to quickly and effectively address your problem?
~Unsatisfied Customer : For that I would say four out of five.
GetHuman: And finally- any advice for other Maryland Health Connection customers?
~Unsatisfied Customer : Call them early in the day or late. Don't forget any personal or account information you might need for Maryland Health Connection to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied Customer taken from his Maryland Health Connection customer service problem that occurred on November 18th, 2017.