Maryland Health Connection: On hold for an hour and a half to cancel a poli...
A Maryland Health Connection customer review by GetHuman user ~grrr from November 28th, 2017
Background on ~grrr's case
GetHuman: ~grrr - can you tell our other Maryland Health Connection customers when your case took place?
~grrr: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Maryland Health Connection, and if so, how?
GetHuman: And which of these common Maryland Health Connection customer issues best describes the reason you wanted to talk to them?
(Shows ~grrr a list of common Maryland Health Connection problems)
~grrr: "Overcharge/Strange charge" was why I was trying to call.
~grrr's review of Maryland Health Connection customer service
GetHuman: So how would you sum up your experience for GetHuman's Maryland Health Connection customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grrr: On hold for an hour and a half to cancel a policy, only to get someone who can't do it. Put on hold again for who knows how long...
GetHuman: Let's quantify your experience contacting Maryland Health Connection. On a scale of 1 to 5, how easy is it go get help on a Maryland Health Connection problem?
~grrr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grrr: I'd give them a one out of five on communication.
GetHuman: And what about Maryland Health Connection's ability to quickly and effectively address your problem?
~grrr: For that I would say four out of five.
GetHuman: And finally- any advice for other Maryland Health Connection customers?
~grrr: Call them early in the day or late. Don't forget any personal or account information you might need for Maryland Health Connection to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grrr taken from his Maryland Health Connection customer service problem that occurred on November 19th, 2017.