Maytag: NOT self-cleaning!
A Maytag customer review by GetHuman user GetHuman-cwwat2 from November 30th, 2017
Background on GetHuman-cwwat2's case
GetHuman: GetHuman-cwwat2 - can you tell our other Maytag customers when your case took place?
GetHuman-cwwat2: Yes. It was morning, on November 27th.
GetHuman: Did you reach out to Maytag, and if so, how?
GetHuman: And which of these common Maytag customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cwwat2 a list of common Maytag problems)
GetHuman-cwwat2: "Technical support" was why I was trying to call.
GetHuman-cwwat2's review of Maytag customer service
GetHuman: So how would you sum up your experience for GetHuman's Maytag customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cwwat2: NOT self-cleaning!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-cwwat2: Words can't express how disappointing the Aqualift Self Clean feature on Maytag ranges is. No part of the process is "self-cleaning" and after much elbow grease (again!) my oven is still not clean! I have contacted customer service twice to complain and have gotten no satisfaction whatsoever. I would not recommend this range to my worst enemy and regret that I had to give it even * star.
GetHuman: Let's quantify your experience contacting Maytag. On a scale of 1 to 5, how easy is it go get help on a Maytag problem?
GetHuman-cwwat2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cwwat2: I'd give them a three out of five on communication.
GetHuman: And what about Maytag's ability to quickly and effectively address your problem?
GetHuman-cwwat2: For that I would say four out of five.
GetHuman: And finally- any advice for other Maytag customers?
GetHuman-cwwat2: Call them early in the day or late. Don't forget any personal or account information you might need for Maytag to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cwwat2 taken from his Maytag customer service problem that occurred on November 27th, 2017.