Maytag: while I do not personally own one of these prod...
A Maytag customer review by GetHuman user ~Dawn from November 28th, 2017
Background on ~Dawn's case
GetHuman: ~Dawn - can you tell our other Maytag customers when your case took place?
~Dawn: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Maytag, and if so, how?
GetHuman: And which of these common Maytag customer issues best describes the reason you wanted to talk to them?
(Shows ~Dawn a list of common Maytag problems)
~Dawn: "Complaint" was why I was trying to call.
~Dawn's review of Maytag customer service
GetHuman: So how would you sum up your experience for GetHuman's Maytag customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dawn: while I do not personally own one of these products, my company does and while trying to obtain an owner's manual that should be on site, I was led to two different websites to download the manual. However, the sites only offer a parts manual and an installation manual, NOT an owner's manual. So, I call back only to get told that I need to contact the place of purchase. This machine has been on site a while and I have no idea where it was purchased. Wouldn't you think the Maytag company would have these things? Apparently, according to customer service, commercial products are handled differently, wouldn't ya know. With this experience, I will not buy their products for my own personal use after this.
GetHuman: Let's quantify your experience contacting Maytag. On a scale of 1 to 5, how easy is it go get help on a Maytag problem?
~Dawn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dawn: I'd give them a two out of five on communication.
GetHuman: And what about Maytag's ability to quickly and effectively address your problem?
~Dawn: For that I would say one out of five.
GetHuman: And finally- any advice for other Maytag customers?
~Dawn: Call them early in the day or late. Don't forget any personal or account information you might need for Maytag to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dawn taken from his Maytag customer service problem that occurred on November 20th, 2017.