Mazda: Call and customer service was closed due to a m...
A Mazda customer review by GetHuman user ~Jaraunder from November 20th, 2017
Background on ~Jaraunder's case
GetHuman: ~Jaraunder - can you tell our other Mazda customers when your case took place?
~Jaraunder: Yes I can. It was late at night, on November 15th.
GetHuman: Did you reach out to Mazda, and if so, how?
GetHuman: And which of these common Mazda customer issues best describes the reason you wanted to talk to them?
(Shows ~Jaraunder a list of common Mazda problems)
~Jaraunder: "Returns" was why I was trying to call.
~Jaraunder's review of Mazda customer service
GetHuman: So how would you sum up your experience for GetHuman's Mazda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jaraunder: Call and customer service was closed due to a meeting! Dealers and HQ seem not to have any idea what customer service means!
GetHuman: Let's quantify your experience contacting Mazda. On a scale of 1 to 5, how easy is it go get help on a Mazda problem?
~Jaraunder: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jaraunder: I'd give them a one out of five on communication.
GetHuman: And what about Mazda's ability to quickly and effectively address your problem?
~Jaraunder: For that I would say one out of five.
GetHuman: And finally- any advice for other Mazda customers?
~Jaraunder: Call them early in the day or late. Don't forget any personal or account information you might need for Mazda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jaraunder taken from his Mazda customer service problem that occurred on November 15th, 2017.