Megabus: I'm actively on the bus to Houston and was told...

A Megabus customer review by GetHuman user ~Jacqueline Bell from November 26th, 2017

Background on ~Jacqueline Bell 's case

GetHuman: ~Jacqueline Bell - can you tell our other Megabus customers when your case took place?
~Jacqueline Bell : Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Jacqueline Bell : I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Jacqueline Bell a list of common Megabus problems)
~Jacqueline Bell : "Loyalty program" was why I was trying to call.

~Jacqueline Bell 's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jacqueline Bell : I'm actively on the bus to Houston and was told if our conversation can be heard we will be asked to get off the bus but keep in mind it is *:** am and the bus is quite other than myself and my sister are sitting across from reserved seats ** and ** behind the driver talking to each other and she repeats again if she hears any more conversations we will be asked to get off this bus because her excuse was she shouldn't have to deal with traffic and have to listen to passengers as well. This is crazy rude and I am so very disturbed by this she should not be allowed to drive a bus nor nor anything that consist of having a passenger. I will be going viral until I have this addressed no paying customer should be treated as such.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Jacqueline Bell : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jacqueline Bell : I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Jacqueline Bell : For that I would say three out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Jacqueline Bell : Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jacqueline Bell taken from his Megabus customer service problem that occurred on November 19th, 2017.


2.08 of 5 stars | 229 reviews

~Jacqueline Bell 's Megabus Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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