Metro PCS: During New yrs they kill your service every * m...
A Metro PCS customer review by GetHuman user ~Roger Egner from November 19th, 2017
Background on ~Roger Egner's case
GetHuman: ~Roger Egner - can you tell our other Metro PCS customers when your case took place?
~Roger Egner: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Roger Egner a list of common Metro PCS problems)
~Roger Egner: "Update account information" was why I was trying to call.
~Roger Egner's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roger Egner: During New yrs they kill your service every * mins during high call volume so they can maintain *** service because I live in ARCADIA Florida small town * mile from metro pcs store lol they told me they have *g but didn't tell me that it every * mins during high call volume and you call they tell you I have a repair ticket in it takes * days lol they have poor support training they factory reset with sd cards in so everything gets whipped and when you get the ** dollar everything plan that doesn't include long distance and if you get insurance they don't tell you the copay on the android phones is *** so when you buy there *** cell what do you pay the * dollar a month for nothing that's what lol and if you go across the street to have it flashed to boost mobile no that's not going to happen even through they sell the exact cell lol I wished I had done better research read your plan first and don't believe the store on *g * mile from store and they just say sorry no problem taking your
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Roger Egner: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roger Egner: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Roger Egner: For that I would say three out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Roger Egner: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roger Egner taken from his Metro PCS customer service problem that occurred on November 16th, 2017.