Metro PCS: My phone not working no internet called custome...
A Metro PCS customer review by GetHuman user ~DAVID LAWRENCE from November 19th, 2017
Background on ~DAVID LAWRENCE's case
GetHuman: ~DAVID LAWRENCE - can you tell our other Metro PCS customers when your case took place?
~DAVID LAWRENCE: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~DAVID LAWRENCE a list of common Metro PCS problems)
~DAVID LAWRENCE: "Overcharge/Strange charge" was why I was trying to call.
~DAVID LAWRENCE's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DAVID LAWRENCE: My phone not working no internet called customer service could not get the problem fixed because I DID NOT HAVE PIN CODE METRO PCS THIS IS POOR SERVICE TO YOUR CUSTOMERS I WAS TOLD NOT TO USE YOUR SERVICE TRY IT NOW I GOT SCREWED
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~DAVID LAWRENCE: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DAVID LAWRENCE: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~DAVID LAWRENCE: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~DAVID LAWRENCE: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DAVID LAWRENCE taken from his Metro PCS customer service problem that occurred on November 15th, 2017.