Microsoft - Tech Support: Microsoft Poor product quality and customer service
A Microsoft - Tech Support customer review by GetHuman user GetHuman-yaninaa from November 29th, 2017
Background on GetHuman-yaninaa's case
GetHuman: GetHuman-yaninaa - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-yaninaa: Sure. It was evening, on November 24th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-yaninaa a list of common Microsoft - Tech Support problems)
GetHuman-yaninaa: "Update Account Information" was why I was trying to call.
GetHuman-yaninaa's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-yaninaa: Microsoft Poor product quality and customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-yaninaa: I would like to share my experience with Microsoft product and customer service and to explain why I would switch to Apple. I purchased Surface Pro * as a gift to a friend of mine that loves all Google and Microsoft products. He uses it for investments and stocks purposes mostly and it sits on his night stand and all times so when the stocks exchange opens * am eastern time (we are located at central time zone) he don't have to get up and go to his office. One morning he wakes up and his display is cracked. I called Microsoft Customer support and I was told "as far as your device is under a warranty send it to us and we will send you replacement". I did that and about a week later I got an email that my device is shipped. About another week later, after I still don't have my devise or trucking number I called Microsoft to check what is going on and I was told my device didn't pass an inspection, there are no notes why (obviously it wasn't dropped due to the fact there are absolutely no damages to the devise-not a single scratch) and they returned the same broken devise to me without calling me or notifying me anyhow that it wound go under warranty and to give me an option even to pay for the repair due to the fact that it is a Microsoft policy to return the old device with about *-** business days shipping (another * weeks) and I have to send it back again to out of warranty department- RIDICULOUS. So after half our arguing how is that possible and to try to make any sense of this I gave up and decided to wait for my device to come and take it somewhere to get it fixed. Four days later I got a call from Microsoft customer service to ask me for my experience with my NEW devise???!!! At this point I totally lost my patience, I explained my situation and after I was told ** times "I am so sorry about that" but at the end nothing can be done I asked to speak with a Supervisor- guess what happened- I was on hold for ** min and of course I hang up. Next day I called again and same thing- ** min hold and no Supervisor is available.* No surprise-with this kind of poor customer service I am sure all supervisors are quite busy*Just to add up to this, * days after I wrote the above impression from Microsoft and its products, I was on the phone for about * hours for those * days, I spoke with Brian, Jessica and * more people which supposedly been a Supervisors, barely speaking English, who were totally not competent and helpful. * So I purchased a device for $***, it got broken by itself, I send it to the manufacturer and almost a month down the road no one is able to tell me where is my device but I am still getting calls from customer service center to ask me if I am happy with my replacement- I am speechless!!!!!!!!! * *So this is how Microsoft Customer Service works, how it stands behind its name and products!**I will share my experience with everybody I know and I am definitely selling this product- if I ever get it back, and purchasing IPad. I had to bite such an embarrassment purchasing Microsoft product as a gift- would NEVER do same mistake in a lifetime again
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-yaninaa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-yaninaa: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-yaninaa: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-yaninaa: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-yaninaa taken from his Microsoft - Tech Support customer service problem that occurred on November 24th, 2017.