netzero is the worst company i have ever delt w...
A NetZero customer review by GetHuman user GetHuman-270924 from October 29th, 2017
Background on GetHuman-270924's case
GetHuman: GetHuman-270924 - can you tell our other NetZero customers when your case took place?
GetHuman-270924: Yes. It was evening, on October 27th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-270924 a list of common NetZero problems)
GetHuman-270924: "Service problem" was why I was trying to call.
GetHuman-270924's review of NetZero customer service
GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-270924: netzero is the worst company i have ever delt with,and would strongly recommend no one to use this service
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
GetHuman-270924: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-270924: I'd give them a two out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
GetHuman-270924: For that I would say five out of five.
GetHuman: And finally- any advice for other NetZero customers?
GetHuman-270924: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-270924 taken from his NetZero customer service problem that occurred on October 27th, 2017.