Northwest Airlines: I didn't know that it was possible to get such...
A Northwest Airlines customer review by GetHuman user GetHuman-334352 from October 27th, 2017
Background on GetHuman-334352's case
GetHuman: GetHuman-334352 - can you tell our other Northwest Airlines customers when your case took place?
GetHuman-334352: Yeah. It was late at night, on October 19th.
GetHuman: Did you reach out to Northwest Airlines, and if so, how?
GetHuman: And which of these common Northwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-334352 a list of common Northwest Airlines problems)
GetHuman-334352: "Flight delayed" was why I was trying to call.
GetHuman-334352's review of Northwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Northwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-334352: I didn't know that it was possible to get such great service from NWA as most experiences are not good (e.g., the most recent was when my husband went to the airport to pick up his elderly mother & asked if he could get a wheelchair. The NWA rep snapped at him that it should have been ordered when the res was made! Well, he didn't make the res & his elderly mother didn't know what she was expected to do). Anyway - the person I spoke with today was extremely friendly and efficient - wish all airline personnel were like her!
GetHuman: Let's quantify your experience contacting Northwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Northwest Airlines problem?
GetHuman-334352: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-334352: I'd give them a five out of five on communication.
GetHuman: And what about Northwest Airlines's ability to quickly and effectively address your problem?
GetHuman-334352: For that I would say four out of five.
GetHuman: And finally- any advice for other Northwest Airlines customers?
GetHuman-334352: Call them early in the day or late. Don't forget any personal or account information you might need for Northwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-334352 taken from his Northwest Airlines customer service problem that occurred on October 19th, 2017.