Northwest Airlines: I wanted to change to a later flight. Rep took...
A Northwest Airlines customer review by GetHuman user ~Cerulean from October 26th, 2017
Background on ~Cerulean's case
GetHuman: ~Cerulean - can you tell our other Northwest Airlines customers when your case took place?
~Cerulean: Yeah. It was late at night, on October 17th.
GetHuman: Did you reach out to Northwest Airlines, and if so, how?
GetHuman: And which of these common Northwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Cerulean a list of common Northwest Airlines problems)
~Cerulean: "Cancel flight" was why I was trying to call.
~Cerulean's review of Northwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Northwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cerulean: I wanted to change to a later flight. Rep took my credit card info for the price difference and penalty, and told me the change was made. She lied. They have my money, my flight is gone, and I have no recourse.
GetHuman: Let's quantify your experience contacting Northwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Northwest Airlines problem?
~Cerulean: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cerulean: I'd give them a five out of five on communication.
GetHuman: And what about Northwest Airlines's ability to quickly and effectively address your problem?
~Cerulean: For that I would say one out of five.
GetHuman: And finally- any advice for other Northwest Airlines customers?
~Cerulean: Call them early in the day or late. Don't forget any personal or account information you might need for Northwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cerulean taken from his Northwest Airlines customer service problem that occurred on October 17th, 2017.