Northwest Airlines: Terrible counter service for *****BWI. Friday...

A Northwest Airlines customer review by GetHuman user ~Barbara Small from November 28th, 2017

Background on ~Barbara Small's case

GetHuman: ~Barbara Small - can you tell our other Northwest Airlines customers when your case took place?
~Barbara Small: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to Northwest Airlines, and if so, how?
~Barbara Small: I used the 800-692-6980 number I found for on the GetHuman Northwest Airlines customer phone number page I was on: Northwest Airlines Customer Service Phone Number
GetHuman: And which of these common Northwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara Small a list of common Northwest Airlines problems)
~Barbara Small: "Missing item" was why I was trying to call.

~Barbara Small's review of Northwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Northwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara Small: Terrible counter service for *****BWI. Friday. **:** departure Asked re boarding to line up and then leaves *The people standing
GetHuman: Let's quantify your experience contacting Northwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Northwest Airlines problem?
~Barbara Small: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara Small: I'd give them a two out of five on communication.
GetHuman: And what about Northwest Airlines's ability to quickly and effectively address your problem?
~Barbara Small: For that I would say one out of five.
GetHuman: And finally- any advice for other Northwest Airlines customers?
~Barbara Small: Call them early in the day or late. Don't forget any personal or account information you might need for Northwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara Small taken from his Northwest Airlines customer service problem that occurred on November 23rd, 2017.

Northwest Airlines

3.00 of 5 stars | 9 reviews

~Barbara Small's Northwest Airlines Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Northwest Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Northwest Airlines in any way.

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