Northwest Airlines: In today's travel climate I truly appreciated g...
A Northwest Airlines customer review by GetHuman user ~hychar from October 26th, 2017
Background on ~hychar's case
GetHuman: ~hychar - can you tell our other Northwest Airlines customers when your case took place?
~hychar: Yup. It was evening, on October 18th.
GetHuman: Did you reach out to Northwest Airlines, and if so, how?
GetHuman: And which of these common Northwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~hychar a list of common Northwest Airlines problems)
~hychar: "Make a booking" was why I was trying to call.
~hychar's review of Northwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Northwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hychar: In today's travel climate I truly appreciated getting right to the human and not waste a lot of time.
GetHuman: Let's quantify your experience contacting Northwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Northwest Airlines problem?
~hychar: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hychar: I'd give them a two out of five on communication.
GetHuman: And what about Northwest Airlines's ability to quickly and effectively address your problem?
~hychar: For that I would say three out of five.
GetHuman: And finally- any advice for other Northwest Airlines customers?
~hychar: Call them early in the day or late. Don't forget any personal or account information you might need for Northwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hychar taken from his Northwest Airlines customer service problem that occurred on October 18th, 2017.