Northwest Airlines: I received great customer service! The gentlema...
A Northwest Airlines customer review by GetHuman user ~jamiel1115 from October 29th, 2017
Background on ~jamiel1115's case
GetHuman: ~jamiel1115 - can you tell our other Northwest Airlines customers when your case took place?
~jamiel1115: Yes I can. It was afternoon, on October 22nd.
GetHuman: Did you reach out to Northwest Airlines, and if so, how?
GetHuman: And which of these common Northwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~jamiel1115 a list of common Northwest Airlines problems)
~jamiel1115: "Complaint" was why I was trying to call.
~jamiel1115's review of Northwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Northwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jamiel1115: I received great customer service! The gentleman was very helpful. He answered all of my questions and patiently waited for me as I wrote down the important information. He made sure I did not have any other questions and doubled checked some information to make sure everything was correct. Great experience!
GetHuman: Let's quantify your experience contacting Northwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Northwest Airlines problem?
~jamiel1115: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jamiel1115: I'd give them a three out of five on communication.
GetHuman: And what about Northwest Airlines's ability to quickly and effectively address your problem?
~jamiel1115: For that I would say four out of five.
GetHuman: And finally- any advice for other Northwest Airlines customers?
~jamiel1115: Call them early in the day or late. Don't forget any personal or account information you might need for Northwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jamiel1115 taken from his Northwest Airlines customer service problem that occurred on October 22nd, 2017.