Norwegian Cruise Line: Was worried after seeing other wait times. Need...
A Norwegian Cruise Line customer review by GetHuman user ~Disappointed cruiser from November 22nd, 2017
Background on ~Disappointed cruiser's case
GetHuman: ~Disappointed cruiser - can you tell our other Norwegian Cruise Line customers when your case took place?
~Disappointed cruiser: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Norwegian Cruise Line, and if so, how?
GetHuman: And which of these common Norwegian Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed cruiser a list of common Norwegian Cruise Line problems)
~Disappointed cruiser: "Missing item" was why I was trying to call.
~Disappointed cruiser's review of Norwegian Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Norwegian Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed cruiser: Was worried after seeing other wait times. Needed lost&found so have to call another * tomorrow so we'll see! Cruise was bad!! Never on Norwegian again!!!!
GetHuman: Let's quantify your experience contacting Norwegian Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Norwegian Cruise Line problem?
~Disappointed cruiser: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed cruiser: I'd give them a three out of five on communication.
GetHuman: And what about Norwegian Cruise Line's ability to quickly and effectively address your problem?
~Disappointed cruiser: For that I would say four out of five.
GetHuman: And finally- any advice for other Norwegian Cruise Line customers?
~Disappointed cruiser: Call them early in the day or late. Don't forget any personal or account information you might need for Norwegian Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed cruiser taken from his Norwegian Cruise Line customer service problem that occurred on November 14th, 2017.