O'Charley's, Inc.: I went to a o'charley's restaurant on Friday No...
A O'Charley's, Inc. customer review by GetHuman user ~gerald from November 25th, 2017
Background on ~gerald's case
GetHuman: ~gerald - can you tell our other O'Charley's, Inc. customers when your case took place?
~gerald: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~gerald a list of common O'Charley's, Inc. problems)
~gerald: "Make a reservation" was why I was trying to call.
~gerald's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gerald: I went to a o'charley's restaurant on Friday November ** **** and the service was horrible. They took about almost *hrs to serve us and then the food was cold and we all got sick a few hrs later and in top of that they charge us twice for two of the meals. And the restaurant was not to full. We didn't see why it took so long. And because we were the only Latin people's there we were treated bad it was like are money is not good there. It was a bad experience. We had to keep asking for our food and our waitress was most of the time outside smoking with a cough worker.
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~gerald: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gerald: I'd give them a four out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~gerald: For that I would say three out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~gerald: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gerald taken from his O'Charley's, Inc. customer service problem that occurred on November 21st, 2017.