O'Charley's, Inc.: No matter when I place an order through curbsid...
A O'Charley's, Inc. customer review by GetHuman user ~patty from November 25th, 2017
Background on ~patty's case
GetHuman: ~patty - can you tell our other O'Charley's, Inc. customers when your case took place?
~patty: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~patty a list of common O'Charley's, Inc. problems)
~patty: "Cancel a reservation" was why I was trying to call.
~patty's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~patty: No matter when I place an order through curbside, I always have to wait ** additional minutes, then I decide to go it. Order over the. Phone is terrible. They should discontinue curbside all together because they will Look you in the face forever and never come out with order. What's the point...
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~patty: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~patty: I'd give them a two out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~patty: For that I would say three out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~patty: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~patty taken from his O'Charley's, Inc. customer service problem that occurred on November 19th, 2017.