O'Charley's, Inc.: Not only did we wait over ** minutes for our en...
A O'Charley's, Inc. customer review by GetHuman user ~jrad from November 14th, 2017
Background on ~jrad's case
GetHuman: ~jrad - can you tell our other O'Charley's, Inc. customers when your case took place?
~jrad: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~jrad a list of common O'Charley's, Inc. problems)
~jrad: "Make a reservation" was why I was trying to call.
~jrad's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jrad: Not only did we wait over ** minutes for our entree to arrive--Little to no service-I actually had to go over to another table and gathered my on flatware and saucers. After my entree finally arrived I found a peice of "L" shaped metal at least one and a half inches long in my food---It took several trips to the service window and ** minutes later before the kitchen manager came over to check.*Making a request to see the assistant manager on duty--after being told, "I don't know how that could have gotten in there," (An attitude of little concern, I'm busy and you are wasting my time). ** min. later the assistant manager finally comes over.*Sunday dinner at O'Charley's began at *:**-ended at *:**--Nothing to eat for me. --The worst I've ever experienced.
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~jrad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jrad: I'd give them a four out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~jrad: For that I would say three out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~jrad: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jrad taken from his O'Charley's, Inc. customer service problem that occurred on November 12th, 2017.