O'Charley's, Inc.: Told server * times that the to go was separate...
A O'Charley's, Inc. customer review by GetHuman user ~dearieOhio from November 14th, 2017
Background on ~dearieOhio's case
GetHuman: ~dearieOhio - can you tell our other O'Charley's, Inc. customers when your case took place?
~dearieOhio: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~dearieOhio a list of common O'Charley's, Inc. problems)
~dearieOhio: "Cancel a reservation" was why I was trying to call.
~dearieOhio's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dearieOhio: Told server * times that the to go was separate from the bill as I had a gift card. Well the bill came and she had everything on it, I was treating a friend so just put extra money to cover the carry out and then my friend asked where her carry out bill was and she said I will be right back and here she came with her bill and my card with almost nothing left on it and no money which I had put in. I asked her about the money and she finally came up with it. She had put it in her pocket and it was way too much for a tip. The service was awful. First time I have had a bad server.
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~dearieOhio: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dearieOhio: I'd give them a one out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~dearieOhio: For that I would say two out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~dearieOhio: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dearieOhio taken from his O'Charley's, Inc. customer service problem that occurred on November 8th, 2017.