O'Charley's, Inc.: WAS IN THE OCHARLEYS JULY** IN CLEVELAND TN. WA...
A O'Charley's, Inc. customer review by GetHuman user ~PJ from November 17th, 2017
Background on ~PJ's case
GetHuman: ~PJ - can you tell our other O'Charley's, Inc. customers when your case took place?
~PJ: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~PJ a list of common O'Charley's, Inc. problems)
~PJ: "Complaint" was why I was trying to call.
~PJ's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PJ: WAS IN THE OCHARLEYS JULY** IN CLEVELAND TN. WAS NOT TREATED LIKE THE OTHER CUSTOMERS AT THE BAR, WHICH WAS EMBARESSING TO ME AND MY FRIEND.I HAVE BEEN GOING THERE FOR ** YRS.MY WINE WAS MEASURED OUT EVERY TIME IT WAS POURED, WHILE THE OTHER PERSONS WAS POURED OUT OF THE BOTTLE AND GLASS WAS FULL TO THE TOP.I DO NOY APPRECIATE BEING SINGLED OUT AND TREATED DIFFERENT AND I THINK IT WAS VERY RUDE.IHAVE ALWAYS TIPPED THE BARTENDER WELL SO I DONT UNDERSTAND THE PROBLEM UNLESS IT IS BECAUSE I HAVE BEEN OUT OF TOWN WORKING, BUT THAT SHOULD NOT MATTER.I HAVE ALWAYS WENT THERE, BUTONT GO BACK AND I WILL BE SURE EVERYONE KNOWS WHY.
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~PJ: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PJ: I'd give them a one out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~PJ: For that I would say one out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~PJ: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PJ taken from his O'Charley's, Inc. customer service problem that occurred on November 8th, 2017.