Office Depot Corporate Office: Absolutely horrible customer service! I will n...
A Office Depot Corporate Office customer review by GetHuman user ~Repot the Office Depot from November 26th, 2017
Background on ~Repot the Office Depot's case
GetHuman: ~Repot the Office Depot - can you tell our other Office Depot Corporate Office customers when your case took place?
~Repot the Office Depot: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Office Depot Corporate Office, and if so, how?
GetHuman: And which of these common Office Depot Corporate Office customer issues best describes the reason you wanted to talk to them?
(Shows ~Repot the Office Depot a list of common Office Depot Corporate Office problems)
~Repot the Office Depot: "Track order" was why I was trying to call.
~Repot the Office Depot's review of Office Depot Corporate Office customer service
GetHuman: So how would you sum up your experience for GetHuman's Office Depot Corporate Office customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Repot the Office Depot: Absolutely horrible customer service! I will never buy another thing from Office Depot. Long story short, ordered a product online and it said it would ship in *-* business days......its been almost * month and I still don't have what I ordered. It is impossible to get a straight answer out of any of them. All I wanted to know was where my product was, why hadn't it shipped and when could I expect it. After * weeks of the run around all they say is that it was back ordered and there is nothing they can do they are at the mercy of their supplier. I have talked with warehouse staff, online customer service reps, I have chatted with a customer service rep, I have called a local store, and now I have talked with "someone" from the corporate office. A big company like this sure makes absolutely NO attempt to retain their customers. I will do all my future shopping on NewEgg. Do not order anything online with Office Depot*Max, you will regret it!!
GetHuman: Let's quantify your experience contacting Office Depot Corporate Office. On a scale of 1 to 5, how easy is it go get help on a Office Depot Corporate Office problem?
~Repot the Office Depot: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Repot the Office Depot: I'd give them a one out of five on communication.
GetHuman: And what about Office Depot Corporate Office's ability to quickly and effectively address your problem?
~Repot the Office Depot: For that I would say four out of five.
GetHuman: And finally- any advice for other Office Depot Corporate Office customers?
~Repot the Office Depot: Call them early in the day or late. Don't forget any personal or account information you might need for Office Depot Corporate Office to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Repot the Office Depot taken from his Office Depot Corporate Office customer service problem that occurred on November 19th, 2017.