OneWayFurniture.com: Furniture came through defective, they were not...
A OneWayFurniture.com customer review by GetHuman user ~disquested customer from November 14th, 2017
Background on ~disquested customer's case
GetHuman: ~disquested customer - can you tell our other OneWayFurniture.com customers when your case took place?
~disquested customer: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to OneWayFurniture.com, and if so, how?
GetHuman: And which of these common OneWayFurniture.com customer issues best describes the reason you wanted to talk to them?
(Shows ~disquested customer a list of common OneWayFurniture.com problems)
~disquested customer: "Cancel order" was why I was trying to call.
~disquested customer's review of OneWayFurniture.com customer service
GetHuman: So how would you sum up your experience for GetHuman's OneWayFurniture.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disquested customer: Furniture came through defective, they were notified, sent me an email stating that the parts were confirmed and processed but never have come. Went on-line to let them know this and was directed to a link that connected to nothing. Made * calls now and still do not have it rectified and am told they will talk with manufacturer and get back to me. And, they have already deducted it from my credit card. Very poor service and do not recommend purchasing anything from them.
GetHuman: Let's quantify your experience contacting OneWayFurniture.com. On a scale of 1 to 5, how easy is it go get help on a OneWayFurniture.com problem?
~disquested customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disquested customer: I'd give them a one out of five on communication.
GetHuman: And what about OneWayFurniture.com's ability to quickly and effectively address your problem?
~disquested customer: For that I would say four out of five.
GetHuman: And finally- any advice for other OneWayFurniture.com customers?
~disquested customer: Call them early in the day or late. Don't forget any personal or account information you might need for OneWayFurniture.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disquested customer taken from his OneWayFurniture.com customer service problem that occurred on November 11th, 2017.