OneWayFurniture.com: I order * cabinets on Jan *, ****. On Jan *, I...
A OneWayFurniture.com customer review by GetHuman user ~Nathaniel from November 20th, 2017
Background on ~Nathaniel's case
GetHuman: ~Nathaniel - can you tell our other OneWayFurniture.com customers when your case took place?
~Nathaniel: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to OneWayFurniture.com, and if so, how?
GetHuman: And which of these common OneWayFurniture.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Nathaniel a list of common OneWayFurniture.com problems)
~Nathaniel: "Warranty claim" was why I was trying to call.
~Nathaniel's review of OneWayFurniture.com customer service
GetHuman: So how would you sum up your experience for GetHuman's OneWayFurniture.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nathaniel: I order * cabinets on Jan *, ****. On Jan *, I receive confirmation of processed order. On Jan **th, received confirmation that order has shipped. Received order on Jan **th but only * unit. Receipt attached also shows only * unit shipped. Contacted vendor and spoke to one lady who says she will contact vendor to verify. It has been * days but no news. I have called at least ** times during business hours but no one ever is available. Left messages for them at various numbers including Amazon storefront number but no call return.
GetHuman: Let's quantify your experience contacting OneWayFurniture.com. On a scale of 1 to 5, how easy is it go get help on a OneWayFurniture.com problem?
~Nathaniel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nathaniel: I'd give them a four out of five on communication.
GetHuman: And what about OneWayFurniture.com's ability to quickly and effectively address your problem?
~Nathaniel: For that I would say one out of five.
GetHuman: And finally- any advice for other OneWayFurniture.com customers?
~Nathaniel: Call them early in the day or late. Don't forget any personal or account information you might need for OneWayFurniture.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nathaniel taken from his OneWayFurniture.com customer service problem that occurred on November 11th, 2017.