OneWayFurniture.com: I called this company ** times over a two month...
A OneWayFurniture.com customer review by GetHuman user ~GSC95351 from November 17th, 2017
Background on ~GSC95351's case
GetHuman: ~GSC95351 - can you tell our other OneWayFurniture.com customers when your case took place?
~GSC95351: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to OneWayFurniture.com, and if so, how?
GetHuman: And which of these common OneWayFurniture.com customer issues best describes the reason you wanted to talk to them?
(Shows ~GSC95351 a list of common OneWayFurniture.com problems)
~GSC95351: "Cancel order" was why I was trying to call.
~GSC95351's review of OneWayFurniture.com customer service
GetHuman: So how would you sum up your experience for GetHuman's OneWayFurniture.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GSC95351: I called this company ** times over a two month period and always ended up in VERY long waits ending up with "No one is available leave a voicemail." I also tried online chat which as soon as I logged on it went to "No agent is avilable" and let me leave a text message. NO RESPONSE EVER!!! Then I disputed the charges with my credit card company and lo and behold I got a call the next day saying they would take care of the problem AFTER I sent an email stating there was no credit card dispute.
GetHuman: Let's quantify your experience contacting OneWayFurniture.com. On a scale of 1 to 5, how easy is it go get help on a OneWayFurniture.com problem?
~GSC95351: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GSC95351: I'd give them a two out of five on communication.
GetHuman: And what about OneWayFurniture.com's ability to quickly and effectively address your problem?
~GSC95351: For that I would say one out of five.
GetHuman: And finally- any advice for other OneWayFurniture.com customers?
~GSC95351: Call them early in the day or late. Don't forget any personal or account information you might need for OneWayFurniture.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GSC95351 taken from his OneWayFurniture.com customer service problem that occurred on November 11th, 2017.