Opodo: Been trying to get a sales person to contact me...

A Opodo customer review by GetHuman user ~V Soum from November 14th, 2017

Background on ~V Soum's case

GetHuman: ~V Soum - can you tell our other Opodo customers when your case took place?
~V Soum: Yup. It was late at night, on November 5th.
GetHuman: Did you reach out to Opodo, and if so, how?
~V Soum: I used the +44 20 7660 8892 number I found for on the GetHuman Opodo customer phone number page I was on: Opodo Customer Service Phone Number
GetHuman: And which of these common Opodo customer issues best describes the reason you wanted to talk to them?
(Shows ~V Soum a list of common Opodo problems)
~V Soum: "Missing item" was why I was trying to call.

~V Soum's review of Opodo customer service

GetHuman: So how would you sum up your experience for GetHuman's Opodo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~V Soum: Been trying to get a sales person to contact me so I can change my date of return but no one ever gets back to me !! And they tell me over the phone that someone will get back to me!
GetHuman: Let's quantify your experience contacting Opodo. On a scale of 1 to 5, how easy is it go get help on a Opodo problem?
~V Soum: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~V Soum: I'd give them a two out of five on communication.
GetHuman: And what about Opodo's ability to quickly and effectively address your problem?
~V Soum: For that I would say five out of five.
GetHuman: And finally- any advice for other Opodo customers?
~V Soum: Call them early in the day or late. Don't forget any personal or account information you might need for Opodo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~V Soum taken from his Opodo customer service problem that occurred on November 5th, 2017.

Opodo

1.75 of 5 stars | 25 reviews

~V Soum's Opodo Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Opodo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Opodo in any way.

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