Call it prescription solutions or optumRX, I ju...

A OptumRx customer review by GetHuman user GetHuman-169845 from November 12th, 2017

Background on GetHuman-169845's case

GetHuman: GetHuman-169845 - can you tell our other OptumRx customers when your case took place?
GetHuman-169845: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman-169845: I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-169845 a list of common OptumRx problems)
GetHuman-169845: "Place an order" was why I was trying to call.

GetHuman-169845's review of OptumRx customer service

GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-169845: Call it prescription solutions or optumRX, I just wish I didn't have to call them at all. I have never seen such an incompetent company in my life, and they are the ones that are in charge of getting me my medication. You would think they understand that their "customers" are people with medical condition. But instead its like every time I try to get my prescription its like how can we ***** with this guy's order this time, he probably does not really need his insulin this month. Do us all a favor and let people that know what they are doing deal with sick people and their medication, and go into some other business where if you are a complete imbecile, at least no one has to end up in the emergency room.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-169845: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-169845: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-169845: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-169845: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-169845 taken from his OptumRx customer service problem that occurred on November 7th, 2017.


1.56 of 5 stars | 97 reviews

GetHuman-169845's OptumRx Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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