Optus - Faults: This number goes around in circles - they are o...
A Optus - Faults customer review by GetHuman user ~Beryl from November 26th, 2017
Background on ~Beryl's case
GetHuman: ~Beryl - can you tell our other Optus - Faults customers when your case took place?
~Beryl: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Beryl a list of common Optus - Faults problems)
~Beryl: "Cancel service" was why I was trying to call.
~Beryl's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beryl: This number goes around in circles - they are only interested in selling new products and not fixing current customers problems.I have been ringing for * days now. * mobiles not working at all. *Very poor service. I had an online chat and the problem was eventually identified although the online Map of Optus towers said all was working ok. Further check found a problem with one of their towers. *Their online map search is not reliable.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Beryl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beryl: I'd give them a three out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Beryl: For that I would say two out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Beryl: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beryl taken from his Optus - Faults customer service problem that occurred on November 16th, 2017.