Oral B Toothbrush: The human was good, but the electronic systems...
A Oral B Toothbrush customer review by GetHuman user ~Adam from November 23rd, 2017
Background on ~Adam's case
GetHuman: ~Adam - can you tell our other Oral B Toothbrush customers when your case took place?
~Adam: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to Oral B Toothbrush, and if so, how?
GetHuman: And which of these common Oral B Toothbrush customer issues best describes the reason you wanted to talk to them?
(Shows ~Adam a list of common Oral B Toothbrush problems)
~Adam: "Where to buy" was why I was trying to call.
~Adam's review of Oral B Toothbrush customer service
GetHuman: So how would you sum up your experience for GetHuman's Oral B Toothbrush customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Adam: The human was good, but the electronic systems themselves are awful. The phone system says to push * for English, * for Spanish, and rotary callers stay on the line. If you don't push a button, though, it says you did nothing and then rolls back to the beginning again in an endless loop.
GetHuman: Let's quantify your experience contacting Oral B Toothbrush. On a scale of 1 to 5, how easy is it go get help on a Oral B Toothbrush problem?
~Adam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Adam: I'd give them a four out of five on communication.
GetHuman: And what about Oral B Toothbrush's ability to quickly and effectively address your problem?
~Adam: For that I would say five out of five.
GetHuman: And finally- any advice for other Oral B Toothbrush customers?
~Adam: Call them early in the day or late. Don't forget any personal or account information you might need for Oral B Toothbrush to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Adam taken from his Oral B Toothbrush customer service problem that occurred on November 22nd, 2017.