Orange: Quick connection to a man with a strong non-Eng...
A Orange customer review by GetHuman user ~Alyx Vance from November 17th, 2017
Background on ~Alyx Vance's case
GetHuman: ~Alyx Vance - can you tell our other Orange customers when your case took place?
~Alyx Vance: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Orange, and if so, how?
GetHuman: And which of these common Orange customer issues best describes the reason you wanted to talk to them?
(Shows ~Alyx Vance a list of common Orange problems)
~Alyx Vance: "Service problem" was why I was trying to call.
~Alyx Vance's review of Orange customer service
GetHuman: So how would you sum up your experience for GetHuman's Orange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alyx Vance: Quick connection to a man with a strong non-English accent. He was very courteous, and I was just about able to understand everything to successfully get my phone number transferred. About ** seconds wait from phoning to speaking to a person. Thanks GetHuman!
GetHuman: Let's quantify your experience contacting Orange. On a scale of 1 to 5, how easy is it go get help on a Orange problem?
~Alyx Vance: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alyx Vance: I'd give them a five out of five on communication.
GetHuman: And what about Orange's ability to quickly and effectively address your problem?
~Alyx Vance: For that I would say five out of five.
GetHuman: And finally- any advice for other Orange customers?
~Alyx Vance: Call them early in the day or late. Don't forget any personal or account information you might need for Orange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alyx Vance taken from his Orange customer service problem that occurred on November 16th, 2017.