Orange: When my credit runs out then so do I,(pay as yo...

A Orange customer review by GetHuman user ~hermon from November 21st, 2017

Background on ~hermon's case

GetHuman: ~hermon - can you tell our other Orange customers when your case took place?
~hermon: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to Orange, and if so, how?
~hermon: I used the 0 800 05 10 10 number I found for on the GetHuman Orange customer phone number page I was on: Orange Customer Service Phone Number
GetHuman: And which of these common Orange customer issues best describes the reason you wanted to talk to them?
(Shows ~hermon a list of common Orange problems)
~hermon: "Service problem" was why I was trying to call.

~hermon's review of Orange customer service

GetHuman: So how would you sum up your experience for GetHuman's Orange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hermon: When my credit runs out then so do I,(pay as you go) got charged for phoning orange up about my account, they charged me before with similar inquires that's the last time i'll phone that lot up. H. PS been with them for years and that's how they treat there customers these firms should not charge you for phoning them up so good BYE ORANGE
GetHuman: Let's quantify your experience contacting Orange. On a scale of 1 to 5, how easy is it go get help on a Orange problem?
~hermon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hermon: I'd give them a three out of five on communication.
GetHuman: And what about Orange's ability to quickly and effectively address your problem?
~hermon: For that I would say five out of five.
GetHuman: And finally- any advice for other Orange customers?
~hermon: Call them early in the day or late. Don't forget any personal or account information you might need for Orange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hermon taken from his Orange customer service problem that occurred on November 12th, 2017.

Orange

2.50 of 5 stars | 23 reviews

~hermon's Orange Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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