Oregon Department of Revenue: Terry RA* never, ever answers her phone, has ta...

A Oregon Department of Revenue customer review by GetHuman user ~Dancemom37 from November 23rd, 2017

Background on ~Dancemom37's case

GetHuman: ~Dancemom37 - can you tell our other Oregon Department of Revenue customers when your case took place?
~Dancemom37: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Oregon Department of Revenue, and if so, how?
~Dancemom37: I used the 877-222-2346 number I found for on the GetHuman Oregon Department of Revenue customer phone number page I was on: Oregon Department of Revenue Customer Service Phone Number
GetHuman: And which of these common Oregon Department of Revenue customer issues best describes the reason you wanted to talk to them?
(Shows ~Dancemom37 a list of common Oregon Department of Revenue problems)
~Dancemom37: "None of those really matches why I wanted to call Oregon Department of Revenue that day." was why I was trying to call.

~Dancemom37's review of Oregon Department of Revenue customer service

GetHuman: So how would you sum up your experience for GetHuman's Oregon Department of Revenue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dancemom37: Terry RA* never, ever answers her phone, has taken as long as * days to return a call. I was filing back returns, making payments, faxing in financial information and she did not get one of the page of the documentation. She then filed a garnishment on my husband stating it was because she did not recieve that one page. When I asked her, And you couldn't make a phone call to let me know you didn't recieve that page. Her response was, "No." When I asked to speak to my previous case worker who was nice and helpful she said no again. When I told her the IRS is working with us and being nice, why is the Oregon Department of Revenue so impossible? Her answer is they just are. Oregon is way more aggressive than the IRS. I did get a supervisors number but have been told it is almost impossible to get a case worker changed even though they changed mine without any notification to me or the old case worker.
GetHuman: Let's quantify your experience contacting Oregon Department of Revenue. On a scale of 1 to 5, how easy is it go get help on a Oregon Department of Revenue problem?
~Dancemom37: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dancemom37: I'd give them a four out of five on communication.
GetHuman: And what about Oregon Department of Revenue's ability to quickly and effectively address your problem?
~Dancemom37: For that I would say five out of five.
GetHuman: And finally- any advice for other Oregon Department of Revenue customers?
~Dancemom37: Call them early in the day or late. Don't forget any personal or account information you might need for Oregon Department of Revenue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dancemom37 taken from his Oregon Department of Revenue customer service problem that occurred on November 13th, 2017.

Oregon Department of Revenue

4.17 of 5 stars | 33 reviews

~Dancemom37's Oregon Department of Revenue Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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