Otterbox: After on hold for ** minutes (which I did expec...

A Otterbox customer review by GetHuman user ~Donna from November 23rd, 2017

Background on ~Donna's case

GetHuman: ~Donna - can you tell our other Otterbox customers when your case took place?
~Donna: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Otterbox, and if so, how?
~Donna: I used the 855-688-7269 number I found for on the GetHuman Otterbox customer phone number page I was on: Otterbox Customer Service Phone Number
GetHuman: And which of these common Otterbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Donna a list of common Otterbox problems)
~Donna: "Overcharge/Strange charge" was why I was trying to call.

~Donna's review of Otterbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Otterbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donna: After on hold for ** minutes (which I did expect based on their website info), I was disconnected!! And their "Contact Us" form is worthless--after inputting the order* as requested, it kept dumping me back to my completed order page, not allowing me to submit the form. Ughhhhh!! Worst customer service EVER.
GetHuman: Let's quantify your experience contacting Otterbox. On a scale of 1 to 5, how easy is it go get help on a Otterbox problem?
~Donna: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donna: I'd give them a five out of five on communication.
GetHuman: And what about Otterbox's ability to quickly and effectively address your problem?
~Donna: For that I would say four out of five.
GetHuman: And finally- any advice for other Otterbox customers?
~Donna: Call them early in the day or late. Don't forget any personal or account information you might need for Otterbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donna taken from his Otterbox customer service problem that occurred on November 14th, 2017.

Otterbox

2.50 of 5 stars | 41 reviews

~Donna's Otterbox Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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