Otterbox: This is the worst company that I h ABC email ev...
A Otterbox customer review by GetHuman user GetHuman-339704 from November 23rd, 2017
Background on GetHuman-339704's case
GetHuman: GetHuman-339704 - can you tell our other Otterbox customers when your case took place?
GetHuman-339704: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Otterbox, and if so, how?
GetHuman: And which of these common Otterbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-339704 a list of common Otterbox problems)
GetHuman-339704: "Complaint" was why I was trying to call.
GetHuman-339704's review of Otterbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Otterbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-339704: This is the worst company that I h ABC email ever had to communicate with and the quality of their products are horrid. The wait time was completely insane as well.
GetHuman: Let's quantify your experience contacting Otterbox. On a scale of 1 to 5, how easy is it go get help on a Otterbox problem?
GetHuman-339704: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-339704: I'd give them a one out of five on communication.
GetHuman: And what about Otterbox's ability to quickly and effectively address your problem?
GetHuman-339704: For that I would say two out of five.
GetHuman: And finally- any advice for other Otterbox customers?
GetHuman-339704: Call them early in the day or late. Don't forget any personal or account information you might need for Otterbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-339704 taken from his Otterbox customer service problem that occurred on November 14th, 2017.