Hello. ive been getting otterbox cases since th...

A Otterbox customer review by GetHuman user GetHuman-destiny14 from December 1st, 2017

Background on GetHuman-destiny14's case

GetHuman: GetHuman-destiny14 - can you tell our other Otterbox customers when your case took place?
GetHuman-destiny14: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Otterbox, and if so, how?
GetHuman-destiny14: I used the 855-688-7269 number I found for on the GetHuman Otterbox customer phone number page I was on: Otterbox Customer Service Phone Number
GetHuman: And which of these common Otterbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-destiny14 a list of common Otterbox problems)
GetHuman-destiny14: "Change order" was why I was trying to call.

GetHuman-destiny14's review of Otterbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Otterbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-destiny14: Hello. ive been getting otterbox cases since the iphone *g and at the time i lived in hawaii and ...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-destiny14: Hello. ive been getting otterbox cases since the iphone *g and at the time i lived in hawaii and the case has protected my phone from being dropped in the ocean to countless falls from high places. This afternoon i bought the otterbox commuter case in teal* what really enticed me to buy it was the color, but i was very disappointed when i put the case on my phone and it didnt fit my phone properly, i thought maybe it was just they way i put it on until i looked up many reviews and found out that this is a reoccuring problem with many other customers and the case doesnt offer much protection. With my phone being over $*** of course i would want it to be protected and with the case being $** im very disappointed and i feel like i just lost $** because this case looks like a cheap plastic i could have ordered off of ebay.
GetHuman: Let's quantify your experience contacting Otterbox. On a scale of 1 to 5, how easy is it go get help on a Otterbox problem?
GetHuman-destiny14: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-destiny14: I'd give them a one out of five on communication.
GetHuman: And what about Otterbox's ability to quickly and effectively address your problem?
GetHuman-destiny14: For that I would say five out of five.
GetHuman: And finally- any advice for other Otterbox customers?
GetHuman-destiny14: Call them early in the day or late. Don't forget any personal or account information you might need for Otterbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-destiny14 taken from his Otterbox customer service problem that occurred on November 22nd, 2017.


2.50 of 5 stars | 41 reviews

GetHuman-destiny14's Otterbox Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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