Otterbox: Worst customer service. They hung up the phone...
A Otterbox customer review by GetHuman user GetHuman-400994 from November 22nd, 2017
Background on GetHuman-400994's case
GetHuman: GetHuman-400994 - can you tell our other Otterbox customers when your case took place?
GetHuman-400994: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Otterbox, and if so, how?
GetHuman: And which of these common Otterbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400994 a list of common Otterbox problems)
GetHuman-400994: "Cancel order" was why I was trying to call.
GetHuman-400994's review of Otterbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Otterbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400994: Worst customer service. They hung up the phone saying " I can't hear you". I called many times and sent the e-mails like *** times. No response.
GetHuman: Let's quantify your experience contacting Otterbox. On a scale of 1 to 5, how easy is it go get help on a Otterbox problem?
GetHuman-400994: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400994: I'd give them a five out of five on communication.
GetHuman: And what about Otterbox's ability to quickly and effectively address your problem?
GetHuman-400994: For that I would say two out of five.
GetHuman: And finally- any advice for other Otterbox customers?
GetHuman-400994: Call them early in the day or late. Don't forget any personal or account information you might need for Otterbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400994 taken from his Otterbox customer service problem that occurred on November 17th, 2017.