Otterbox: https:**sales.liveperson.net*hc**********?cmd*f...

A Otterbox customer review by GetHuman user GetHuman-270804 from November 19th, 2017

Background on GetHuman-270804's case

GetHuman: GetHuman-270804 - can you tell our other Otterbox customers when your case took place?
GetHuman-270804: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Otterbox, and if so, how?
GetHuman-270804: I used the 855-688-7269 number I found for on the GetHuman Otterbox customer phone number page I was on: Otterbox Customer Service Phone Number
GetHuman: And which of these common Otterbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-270804 a list of common Otterbox problems)
GetHuman-270804: "Complaint" was why I was trying to call.

GetHuman-270804's review of Otterbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Otterbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-270804: https:**sales.liveperson.net*hc**********?cmd*file&file*chatStart&site*********&sessionid*********&postChatURL*****Thank you for choosing OtterBox. A representative will be with you shortly.**You are not currently connected to a chat representative.**All representatives are currently assisting others. Your estimated wait time is * minutes and ** seconds. Thanks for your patience.**You are now chatting with 'Drew'**Drew:****Welcome to OtterChat!**Drew:****How may I help you today?**Peggy Johnson:*************Drew:****How can I assist you?**Peggy Johnson:****E-MAILS AND PHONE CALLS SINCE SEPTEMBER NO RESPONSE?**Peggy Johnson:****Claim * *********Peggy Johnson:****Thank you for choosing OtterBox. A representative will be with you shortly. You are not currently connected to a chat representative. All representatives are currently assisting others. Your estimated wait time is * minutes and ** seconds. Thanks for your patience. You are now chatting with 'Drew' Drew:****Welcome to OtterChat!
GetHuman: Let's quantify your experience contacting Otterbox. On a scale of 1 to 5, how easy is it go get help on a Otterbox problem?
GetHuman-270804: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-270804: I'd give them a three out of five on communication.
GetHuman: And what about Otterbox's ability to quickly and effectively address your problem?
GetHuman-270804: For that I would say five out of five.
GetHuman: And finally- any advice for other Otterbox customers?
GetHuman-270804: Call them early in the day or late. Don't forget any personal or account information you might need for Otterbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-270804 taken from his Otterbox customer service problem that occurred on November 16th, 2017.

Otterbox

2.50 of 5 stars | 41 reviews

GetHuman-270804's Otterbox Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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