today at **:** am I Called otterbox customer se...
A Otterbox customer review by GetHuman user ~jay jay from November 18th, 2017
Background on ~jay jay's case
GetHuman: ~jay jay - can you tell our other Otterbox customers when your case took place?
~jay jay: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to Otterbox, and if so, how?
GetHuman: And which of these common Otterbox customer issues best describes the reason you wanted to talk to them?
(Shows ~jay jay a list of common Otterbox problems)
~jay jay: "Complaint" was why I was trying to call.
~jay jay's review of Otterbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Otterbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jay jay: today at **:** am I Called otterbox customer service to address a problem I had about my phone when a young lady by the name of "lynia" answered i explained to her my situation she thought is was fine to belittle me, degrade me and talk to me like some third class citizen over the phone like I didn't know english as if she owned the company talking to me as if I was her target. Ive been a customer for over a decade with my phone provider been at my job for over sixteen years working in customer service with the postal service never in my life would I talk to people in the manner in which she talk to me had me feel like i didn't need no cell phone at all because of the customer service I received by her.who wants to call about a problem and hear someone disrespecting them over the phone she not only represented herself but this company as well. The smartest thing I did was request a supervisor she put me on hold for about Fifteen minute luckily I had three way calling on my phone from t
GetHuman: Let's quantify your experience contacting Otterbox. On a scale of 1 to 5, how easy is it go get help on a Otterbox problem?
~jay jay: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jay jay: I'd give them a one out of five on communication.
GetHuman: And what about Otterbox's ability to quickly and effectively address your problem?
~jay jay: For that I would say four out of five.
GetHuman: And finally- any advice for other Otterbox customers?
~jay jay: Call them early in the day or late. Don't forget any personal or account information you might need for Otterbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jay jay taken from his Otterbox customer service problem that occurred on November 10th, 2017.