PECO Energy: I Have HORRIBLE EXPERIENCE STARTING new service...

A PECO Energy customer review by GetHuman user ~Dayami Mcp. from November 7th, 2017

Background on ~Dayami Mcp.'s case

GetHuman: ~Dayami Mcp. - can you tell our other PECO Energy customers when your case took place?
~Dayami Mcp.: Yes I can. It was morning, on November 1st.
GetHuman: Did you reach out to PECO Energy, and if so, how?
~Dayami Mcp.: I used the 800-494-4000 number I found for on the GetHuman PECO Energy customer phone number page I was on: PECO Energy Customer Service Phone Number
GetHuman: And which of these common PECO Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Dayami Mcp. a list of common PECO Energy problems)
~Dayami Mcp.: "Book appointment" was why I was trying to call.

~Dayami Mcp.'s review of PECO Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's PECO Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dayami Mcp.: I Have HORRIBLE EXPERIENCE STARTING new service with PECO. I talked with * customer service representative and they are not upadate with the drrecions about where to go to present papers. I went to * office they told me to go. None of them exits.
GetHuman: Let's quantify your experience contacting PECO Energy. On a scale of 1 to 5, how easy is it go get help on a PECO Energy problem?
~Dayami Mcp.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dayami Mcp.: I'd give them a four out of five on communication.
GetHuman: And what about PECO Energy's ability to quickly and effectively address your problem?
~Dayami Mcp.: For that I would say five out of five.
GetHuman: And finally- any advice for other PECO Energy customers?
~Dayami Mcp.: Call them early in the day or late. Don't forget any personal or account information you might need for PECO Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dayami Mcp. taken from his PECO Energy customer service problem that occurred on November 1st, 2017.

PECO Energy

3.00 of 5 stars | 16 reviews

~Dayami Mcp.'s PECO Energy Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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